PSR - Patient Service Representative
OnDmed Urgent Care LLC OnDmed Urgent Care LLC Skokie, IL Skokie, IL Full-time Full-time $15 - $20 an hour $15 - $20 an hour 1 day ago 1 day ago 1 day ago Job description Patient Service Representative - hiring now for new facility in Homewood Location:
Clinic locations (Homewood)
Responsibilities:
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned.
Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.
The Patient Service Representative is the first point of contact for all On Dmed Urgent Care patients and on- site vendors.
This position is responsible for patient registration, entering basic patient information accurately, collection of copays prior to visit, answering phones, receiving staff appointments and organization/cleaning of the front desk, and waiting area of On Dmed Urgent Care facilities, as described in the Policies and Procedures.
This position requires a working knowledge of and adherence to Health Insurance Portability & Accountability Act (HIPAA) regulations.
General Job Duties Registration of patients and management patient flow.
Maintain On Dmed Urgent Care's Organizational Standard of Quality for:
Patient Registration, Intake, Verification of Benefits, and collection of any additional information/charges at the end of the Patient visit.
Collect insurance information and/or other payment types as it pertains to each patient per the written Policies and Procedures of On Dmed Urgent Care and our third-party biller.
Ensure patient information (Contact Information, Health Insurance, Photo ID, etc) is accurately entered/recorded in On Dmed Urgent Care Urgent Care's EMR.
Front desk and waiting area should be kept organized and sanitary per On Dmed Urgent Care's Policies and Procedures.
Answer incoming phone lines, document/relay phone messages promptly Track patient turn away in real time.
Receive and notify staff of waiting on-site appointments.
Assist in the inventory process and restock received items.
Other light cleaning duties as required.
Other duties as assigned.
Communication Provide a warm greeting for all patients Promote On Dmed Urgent Care's Patient Portal and assist patients in registration when applicable Ensure effective, professional written/oral communication with Patients, Vendors, and Staff Appropriately distribute/triage phone calls to On Dmed Staff/Providers Participate in mandatory staff meetings.
Meet with PSR Supervisor and/or Operations Manager for staff meetings, additional training and staff evaluation as required.
Organizational Expectations:
Upholds a positive, professional, service-oriented work environment for staff and patients, by supporting the On Dmed Urgent Care Mission and Core Values.
Provides positive and courteous customer service to all On-Dmed Urgent Care patients and outside vendors.
Understands and maintains strict patient and employee confidentiality in compliance with On- Dmed Urgent Care Policies and HIPAA guidelines.
Must be able to work collaboratively with all On-Dmed staff.
Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities.
Embraces new ideas and respect cultural differences.
Uses resources efficiently.
Maintains an understanding of and abides by all On Dmed Urgent Care standards, Policies and Procedures Maintains knowledge of the use of all relevant office equipment, computers, and systems used during regular job duties.
Education &
Experience:
High school diploma or equivalent, some college preferred but not required.
Minimum two (2) years' experience in an outpatient medical clinic, medical office, or hospital office setting.
Customer service experience is considered beneficial.
Must possess exceptional verbal communication skills, strong organization skills and a superior ability to thrive in a fast-paced environment.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to operate office equipment, including computer and copier equipment.
Must be able to sit or stand for long periods of time, occasional walking, and bending to lift up to twenty-five (25) pounds.
Daily Exposure to mild disinfecting chemicals.
Hearing and vision required.
EOE/M/F/Vet/Disabilities Job Type:
Full-time Salary:
$17.
00 - $18.
00 per hour Healthcare setting:
Clinic Medical specialties:
Urgent Care Schedule:
8 hour shift Day shift
Experience:
Medical office
Experience:
1 year (Required) Customer service:
1 year (Required) English:
1 year (Required) Phone triage:
1 year (Required) Job Type:
Full-time Pay:
$15.
00 - $20.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Healthcare setting:
Clinic Schedule:
10 hour shift 12 hour shift 8 hour shift Monday to Friday Rotating weekends Ability to commute/relocate:
Skokie, IL:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Preferred) Medical terminology:
2 years (Preferred) Computer skills:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Clinic locations (Homewood)
Responsibilities:
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned.
Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.
The Patient Service Representative is the first point of contact for all On Dmed Urgent Care patients and on- site vendors.
This position is responsible for patient registration, entering basic patient information accurately, collection of copays prior to visit, answering phones, receiving staff appointments and organization/cleaning of the front desk, and waiting area of On Dmed Urgent Care facilities, as described in the Policies and Procedures.
This position requires a working knowledge of and adherence to Health Insurance Portability & Accountability Act (HIPAA) regulations.
General Job Duties Registration of patients and management patient flow.
Maintain On Dmed Urgent Care's Organizational Standard of Quality for:
Patient Registration, Intake, Verification of Benefits, and collection of any additional information/charges at the end of the Patient visit.
Collect insurance information and/or other payment types as it pertains to each patient per the written Policies and Procedures of On Dmed Urgent Care and our third-party biller.
Ensure patient information (Contact Information, Health Insurance, Photo ID, etc) is accurately entered/recorded in On Dmed Urgent Care Urgent Care's EMR.
Front desk and waiting area should be kept organized and sanitary per On Dmed Urgent Care's Policies and Procedures.
Answer incoming phone lines, document/relay phone messages promptly Track patient turn away in real time.
Receive and notify staff of waiting on-site appointments.
Assist in the inventory process and restock received items.
Other light cleaning duties as required.
Other duties as assigned.
Communication Provide a warm greeting for all patients Promote On Dmed Urgent Care's Patient Portal and assist patients in registration when applicable Ensure effective, professional written/oral communication with Patients, Vendors, and Staff Appropriately distribute/triage phone calls to On Dmed Staff/Providers Participate in mandatory staff meetings.
Meet with PSR Supervisor and/or Operations Manager for staff meetings, additional training and staff evaluation as required.
Organizational Expectations:
Upholds a positive, professional, service-oriented work environment for staff and patients, by supporting the On Dmed Urgent Care Mission and Core Values.
Provides positive and courteous customer service to all On-Dmed Urgent Care patients and outside vendors.
Understands and maintains strict patient and employee confidentiality in compliance with On- Dmed Urgent Care Policies and HIPAA guidelines.
Must be able to work collaboratively with all On-Dmed staff.
Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities.
Embraces new ideas and respect cultural differences.
Uses resources efficiently.
Maintains an understanding of and abides by all On Dmed Urgent Care standards, Policies and Procedures Maintains knowledge of the use of all relevant office equipment, computers, and systems used during regular job duties.
Education &
Experience:
High school diploma or equivalent, some college preferred but not required.
Minimum two (2) years' experience in an outpatient medical clinic, medical office, or hospital office setting.
Customer service experience is considered beneficial.
Must possess exceptional verbal communication skills, strong organization skills and a superior ability to thrive in a fast-paced environment.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to operate office equipment, including computer and copier equipment.
Must be able to sit or stand for long periods of time, occasional walking, and bending to lift up to twenty-five (25) pounds.
Daily Exposure to mild disinfecting chemicals.
Hearing and vision required.
EOE/M/F/Vet/Disabilities Job Type:
Full-time Salary:
$17.
00 - $18.
00 per hour Healthcare setting:
Clinic Medical specialties:
Urgent Care Schedule:
8 hour shift Day shift
Experience:
Medical office
Experience:
1 year (Required) Customer service:
1 year (Required) English:
1 year (Required) Phone triage:
1 year (Required) Job Type:
Full-time Pay:
$15.
00 - $20.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Healthcare setting:
Clinic Schedule:
10 hour shift 12 hour shift 8 hour shift Monday to Friday Rotating weekends Ability to commute/relocate:
Skokie, IL:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Preferred) Medical terminology:
2 years (Preferred) Computer skills:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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