Visitor Services Representative
Skokie, IL Skokie, IL Part-time Part-time From $15 an hour From $15 an hour 21 hours ago 21 hours ago 21 hours ago Illinois Holocaust Museum and Education Center Position:
Visitor Services Representative (Non-Exempt), Part-time Reports To:
Visitor Services Manager About the Museum:
Illinois Holocaust Museum & Education Center uses the history and lessons of the Holocaust to transform the future - to equip students, educators, and public visitors with the knowledge, skills, and courage to take a stand for humanity.
The Museum currently welcomes and touches the lives of more than 200,000 people of all ages, nationalities, and cultural backgrounds each year.
We empower them to become Upstanders for social justice, to speak out against intolerance and genocide, and to lead by example.
We do this through cutting-edge exhibitions, innovative public programming, high-quality student and educator services, and partnerships with arts and cultural organizations, educational institutions, and law enforcement agencies.
The Position:
The Visitor Services Representative will be responsible for supporting the visitor experience across the Museum, including at the admissions desk, holographic theater, virtual reality gallery, and legacy shop.
The Representative will often be the first person guests will interact with when entering the Museum and supporting guests as they view our virtual reality experience.
Always providing expert customer service, the Representative will be responsible for both selling tickets and checking in visitors who have purchased tickets online, overseeing VR showings, helping guide guests, and meeting specific needs of visitors.
The Representative will need to be knowledgeable about the goings-on at the Museum, including current and upcoming exhibitions, the length of time needed to explore the Museum, and any events or programs happening inside the Museum space.
Specific job responsibilities include, but are not limited to:
Admission sales to visitors Computer operations Cash handling Opening and closing computer cash registers Maintain the Legacy Shop merchandise displays and appearance and ensure that all products are replenished and tagged, Opening and operating virtual reality gallery, holographic theater, and legacy shop Answering phone inquiries Maintaining a safe, stocked, and attractive front desk, lobby area, and virtual reality gallery
Qualifications:
Previous hospitality experience preferred, but not required A cheerful and positive attitude Comfort with handling cash Comfort utilizing electronic point-of-sale equipment Ability to problem solve Welcoming to a diverse audience Excellent oral and written communication skills Must be able to work weekends and some evenings Physical Requirements:
May need to climb up and down stairs; to bend, stoop, and lift or move materials and retrieve files; to pull/push, lift, and carry up to 25 pounds; and to reach both above and below shoulder height.
To Apply:
Please include a cover letter and a resume.
Illinois Holocaust Museum & Education Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees.
Training:
Training will be provided by Visitor Services staff on all equipment functions including opening the register, closing the register, general Admission sales, returns, and discounts.
Training and/or orientations will also be provided on an as needed basis for special handling of admission of special event and program guests and attendees, school group check-in, etc.
Other specialized training may be needed from time to time for computer updates, special events and/or educational programming.
Job Type:
Part-time Pay:
From $15.
00 per hour Schedule:
Weekend availability Ability to commute/relocate:
Skokie, IL 60077:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Visitor Services Representative (Non-Exempt), Part-time Reports To:
Visitor Services Manager About the Museum:
Illinois Holocaust Museum & Education Center uses the history and lessons of the Holocaust to transform the future - to equip students, educators, and public visitors with the knowledge, skills, and courage to take a stand for humanity.
The Museum currently welcomes and touches the lives of more than 200,000 people of all ages, nationalities, and cultural backgrounds each year.
We empower them to become Upstanders for social justice, to speak out against intolerance and genocide, and to lead by example.
We do this through cutting-edge exhibitions, innovative public programming, high-quality student and educator services, and partnerships with arts and cultural organizations, educational institutions, and law enforcement agencies.
The Position:
The Visitor Services Representative will be responsible for supporting the visitor experience across the Museum, including at the admissions desk, holographic theater, virtual reality gallery, and legacy shop.
The Representative will often be the first person guests will interact with when entering the Museum and supporting guests as they view our virtual reality experience.
Always providing expert customer service, the Representative will be responsible for both selling tickets and checking in visitors who have purchased tickets online, overseeing VR showings, helping guide guests, and meeting specific needs of visitors.
The Representative will need to be knowledgeable about the goings-on at the Museum, including current and upcoming exhibitions, the length of time needed to explore the Museum, and any events or programs happening inside the Museum space.
Specific job responsibilities include, but are not limited to:
Admission sales to visitors Computer operations Cash handling Opening and closing computer cash registers Maintain the Legacy Shop merchandise displays and appearance and ensure that all products are replenished and tagged, Opening and operating virtual reality gallery, holographic theater, and legacy shop Answering phone inquiries Maintaining a safe, stocked, and attractive front desk, lobby area, and virtual reality gallery
Qualifications:
Previous hospitality experience preferred, but not required A cheerful and positive attitude Comfort with handling cash Comfort utilizing electronic point-of-sale equipment Ability to problem solve Welcoming to a diverse audience Excellent oral and written communication skills Must be able to work weekends and some evenings Physical Requirements:
May need to climb up and down stairs; to bend, stoop, and lift or move materials and retrieve files; to pull/push, lift, and carry up to 25 pounds; and to reach both above and below shoulder height.
To Apply:
Please include a cover letter and a resume.
Illinois Holocaust Museum & Education Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees.
Training:
Training will be provided by Visitor Services staff on all equipment functions including opening the register, closing the register, general Admission sales, returns, and discounts.
Training and/or orientations will also be provided on an as needed basis for special handling of admission of special event and program guests and attendees, school group check-in, etc.
Other specialized training may be needed from time to time for computer updates, special events and/or educational programming.
Job Type:
Part-time Pay:
From $15.
00 per hour Schedule:
Weekend availability Ability to commute/relocate:
Skokie, IL 60077:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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