Communications Operator
The Village of Skokie The Village of Skokie Skokie, IL Skokie, IL $70,568 - $92,316 a year $70,568 - $92,316 a year 7 days ago 7 days ago 7 days ago VILLAGE OF SKOKIE EMPLOYMENT OPPORTUNITIES Medical Insurance Vacation & Sick Leave Dental Insurance Group Life Insurance IMRF Retirement Benefits Credit Union Social Security Retirement Benefits Deferred Compensation Plan Notice of Accepting Applications for the Position of:
COMMUNICATIONS OPERATOR FIRE / POLICE DISPA TCH CENTER Salar Information:
The annual salary range for this position is $70,568 - $92,316, depending on qualifications.
Brief Corrimunications Operators receive general and emergency phone Description calls via the regular and 911 phone system; They obtain necessary of Duties'.
information, dispatch Fire, Police, and EMS units as well as other field staff, & will enter data into a Computer Aided Dispatch (CAD) system and will transmit appropriate responses.
The Communications Center operates 24 hours a day, 7 days a week, 365 days per year.
Operators work a 40-hour week and will be required to work ANY and ALL shifts, based on operations! need.
ReciMifed High School diploma or equivalent required.
Must have the ability to Education, manage simultaneous tasks and work in a muiti-staff, team Training, & environment.
Must have a dear speaking voice, good hearing, and
Experience:
excellent listening and verbal communication skills.
Must have the technical skills associated with using a personal computer.
Selection Components of the selection process include:
Communications Process:
Operator test, interview, 2-hour rea! time observation period in the Dispatch Center, polygraph examination, in-depth background investigation, psychological evaluation, and medical examination, including a drug screen.
Application To be considered for this position piease submit a completed Village Process:
of Skokie Application for Employment to:
Village of Skokie Human Resources Office, 5127 Oakton St.
, Skokie, IL 60077 or email to Human.
Resources skokie.
ora.
Faxes are not accepted.
APPLICATIONS WILL BE ACCEPTED UNTIL ALL POSITIONS ARE FILLED.
THE VILLAGE OF SKOKIE IS AN EQUAL OPPORTUNITY EMPLOYER VILLAGE OF SKOKIE, ILLINOIS Job Description Updated:
April 2022 JOB IDENTIFICATION Position Title:
COMMUNICATIONS OPERATOR Salary Range:
B 185 FLSA:
Non-exempt Department:
Fire & Police Division:
Administration Reports to:
Communications Shift Supervisor Supervises:
None JOB PURPOSE Under the general supervision of the Communications Shift Supervisor, operates a two- way radio and telephone system and dispatches appropriate vehicles or equipment in response to emergencies or public calls for service.
ESSENTIAL JOB FUNCTIONS Serves on a shift basis for a 24-hour Communications Center operation Records and dispatches appropriate fire and police equipment Operates the Computer Aided Dispatch system Operates the Law Enforcement Agencies Data System (L.
E.
A.
D.
S.
) Obtains and maintains LEAD.
S.
operator certification Obtains and maintains Emergency Medical Dispatch (EMD.
) certification Monitors alarm panel Monitors and records detainee activity 101788 OTHER RESPONSIBIUTIES Closely monitors interaction between detainees and police personnel in the holding facility Maintains constant contact with Patrol Officers and Community Service Officers in the field and remains alert for potential problems or threats to personnel safety Monitors other radio frequencies such as fire band, ISPERN, point to point, Chicago Police Department, etc.
Operates the TDD for the hearing impaired as required Tracks all EMS and fire suppression drills Records and reports al! fire suppression equipment out of sen/ice, induding fire hydrants Relays EMS traffic to area hospitals Prepares Department 'hot sheets' as required Makes necessary personnel notifications, i.
e.
, Tactical Unit call-out, Investigator on-call, etc.
Makes necessary notifications and dispatches appropriate personnel and equipment in response to mutual aid requests Makes referrals to appropriate Village departments and outside agencies as required, i.
e.
, the courts, other police departments, support agencies, utilities, etc.
Checks with Communications Operators from the previous shift to ascertain the status of al! assignments and any relevant information Keeps abreast of events by reading the 'hot sheet', bulletin board, etc.
Maintains working knowledge of all Communications Center policies, procedures, rules and regulations KNOWLEDGE / SKILLS / ABILITIES Knowledge of surrounding geography and Skokie streets and addresses Maintain working knowledge of applicable Village Ordinances and State Statutes Knowledge of all police and fire functions as we!! as those of other Village departments Knowledge in the use of the Computer Aided Dispatch system and other computer operations Knowledge of the complaint and status card system 101788 Knowledge of all MABAS (Mutual Aid Box Alarm System), ILEAS (Illinois Law Enforcement Alarm System), NIPAS (Northern Illinois Police Alarm System) and MPAA (Mutual Police Assistance Agreement) procedures Knowledge of al! code 1,2,3,4 alarms and responses Knowledge of ail police 10 codes and fire staging descriptions Ability to respond to all emergency calls in a calm and thorough manner Ability to speak clearly and concisely while being courteous and tactful Must be able to speak, read and write the English language, and possess good communication skills Ability to follow all safety rules and regulations of the Village EDUCA TION f TRAINING / EXPERIENCE High school diploma or equivalent required One-year experience in the operation of a multiple switchboard or radio telephone helpful OTHER NECESSARY REQUIREMENTS / LICENSES Components of the selection process include:
Communications Operator test, interview, 2- hour real time observation period in the Dispatch Center, polygraph evaluation, in-depth background investigation, psychological evaluation, and medica! examination, induding a drug screen.
PHYSICAL AND ENVIRONMENTAL CONDITIONS The duties performed by this position are representative of medium to light work with frequent exertion of 20 pounds of force but occasionally will lift and/or move up to 50 pounds.
The work is regularly in an indoor environment, in an office-type area, that is quiet except for office/communications equipment background noises.
The employee is frequently required to operate or observe office equipment, occasionally in a confined area, for periods of at least one-hour duration.
While performing the duties of this position, walking and standing to a significant degree is required.
The employee is constantly required to talk, listen and hear the normal range of sounds, work with hands or fingers to hold.
grasp or feel objects, tools or controls, and reach with hands and arms.
The employee is required to move to other locations within the building by climbing up and down stairs and to transport themselves to remote facilities by driving an automobile.
Specific vision abilities required by this job include close vision for proofreading documents and examining a computer screen.
Must be absent from cotorblindness.
of Duties'.
information, dispatch Fire, Police, and EMS units as well as other field staff, & will enter data into a Computer Aided Dispatch (CAD) system and will transmit appropriate responses.
Updated:
April 2022.
Estimated Salary: $20 to $28 per hour based on qualifications.
COMMUNICATIONS OPERATOR FIRE / POLICE DISPA TCH CENTER Salar Information:
The annual salary range for this position is $70,568 - $92,316, depending on qualifications.
Brief Corrimunications Operators receive general and emergency phone Description calls via the regular and 911 phone system; They obtain necessary of Duties'.
information, dispatch Fire, Police, and EMS units as well as other field staff, & will enter data into a Computer Aided Dispatch (CAD) system and will transmit appropriate responses.
The Communications Center operates 24 hours a day, 7 days a week, 365 days per year.
Operators work a 40-hour week and will be required to work ANY and ALL shifts, based on operations! need.
ReciMifed High School diploma or equivalent required.
Must have the ability to Education, manage simultaneous tasks and work in a muiti-staff, team Training, & environment.
Must have a dear speaking voice, good hearing, and
Experience:
excellent listening and verbal communication skills.
Must have the technical skills associated with using a personal computer.
Selection Components of the selection process include:
Communications Process:
Operator test, interview, 2-hour rea! time observation period in the Dispatch Center, polygraph examination, in-depth background investigation, psychological evaluation, and medical examination, including a drug screen.
Application To be considered for this position piease submit a completed Village Process:
of Skokie Application for Employment to:
Village of Skokie Human Resources Office, 5127 Oakton St.
, Skokie, IL 60077 or email to Human.
Resources skokie.
ora.
Faxes are not accepted.
APPLICATIONS WILL BE ACCEPTED UNTIL ALL POSITIONS ARE FILLED.
THE VILLAGE OF SKOKIE IS AN EQUAL OPPORTUNITY EMPLOYER VILLAGE OF SKOKIE, ILLINOIS Job Description Updated:
April 2022 JOB IDENTIFICATION Position Title:
COMMUNICATIONS OPERATOR Salary Range:
B 185 FLSA:
Non-exempt Department:
Fire & Police Division:
Administration Reports to:
Communications Shift Supervisor Supervises:
None JOB PURPOSE Under the general supervision of the Communications Shift Supervisor, operates a two- way radio and telephone system and dispatches appropriate vehicles or equipment in response to emergencies or public calls for service.
ESSENTIAL JOB FUNCTIONS Serves on a shift basis for a 24-hour Communications Center operation Records and dispatches appropriate fire and police equipment Operates the Computer Aided Dispatch system Operates the Law Enforcement Agencies Data System (L.
E.
A.
D.
S.
) Obtains and maintains LEAD.
S.
operator certification Obtains and maintains Emergency Medical Dispatch (EMD.
) certification Monitors alarm panel Monitors and records detainee activity 101788 OTHER RESPONSIBIUTIES Closely monitors interaction between detainees and police personnel in the holding facility Maintains constant contact with Patrol Officers and Community Service Officers in the field and remains alert for potential problems or threats to personnel safety Monitors other radio frequencies such as fire band, ISPERN, point to point, Chicago Police Department, etc.
Operates the TDD for the hearing impaired as required Tracks all EMS and fire suppression drills Records and reports al! fire suppression equipment out of sen/ice, induding fire hydrants Relays EMS traffic to area hospitals Prepares Department 'hot sheets' as required Makes necessary personnel notifications, i.
e.
, Tactical Unit call-out, Investigator on-call, etc.
Makes necessary notifications and dispatches appropriate personnel and equipment in response to mutual aid requests Makes referrals to appropriate Village departments and outside agencies as required, i.
e.
, the courts, other police departments, support agencies, utilities, etc.
Checks with Communications Operators from the previous shift to ascertain the status of al! assignments and any relevant information Keeps abreast of events by reading the 'hot sheet', bulletin board, etc.
Maintains working knowledge of all Communications Center policies, procedures, rules and regulations KNOWLEDGE / SKILLS / ABILITIES Knowledge of surrounding geography and Skokie streets and addresses Maintain working knowledge of applicable Village Ordinances and State Statutes Knowledge of all police and fire functions as we!! as those of other Village departments Knowledge in the use of the Computer Aided Dispatch system and other computer operations Knowledge of the complaint and status card system 101788 Knowledge of all MABAS (Mutual Aid Box Alarm System), ILEAS (Illinois Law Enforcement Alarm System), NIPAS (Northern Illinois Police Alarm System) and MPAA (Mutual Police Assistance Agreement) procedures Knowledge of al! code 1,2,3,4 alarms and responses Knowledge of ail police 10 codes and fire staging descriptions Ability to respond to all emergency calls in a calm and thorough manner Ability to speak clearly and concisely while being courteous and tactful Must be able to speak, read and write the English language, and possess good communication skills Ability to follow all safety rules and regulations of the Village EDUCA TION f TRAINING / EXPERIENCE High school diploma or equivalent required One-year experience in the operation of a multiple switchboard or radio telephone helpful OTHER NECESSARY REQUIREMENTS / LICENSES Components of the selection process include:
Communications Operator test, interview, 2- hour real time observation period in the Dispatch Center, polygraph evaluation, in-depth background investigation, psychological evaluation, and medica! examination, induding a drug screen.
PHYSICAL AND ENVIRONMENTAL CONDITIONS The duties performed by this position are representative of medium to light work with frequent exertion of 20 pounds of force but occasionally will lift and/or move up to 50 pounds.
The work is regularly in an indoor environment, in an office-type area, that is quiet except for office/communications equipment background noises.
The employee is frequently required to operate or observe office equipment, occasionally in a confined area, for periods of at least one-hour duration.
While performing the duties of this position, walking and standing to a significant degree is required.
The employee is constantly required to talk, listen and hear the normal range of sounds, work with hands or fingers to hold.
grasp or feel objects, tools or controls, and reach with hands and arms.
The employee is required to move to other locations within the building by climbing up and down stairs and to transport themselves to remote facilities by driving an automobile.
Specific vision abilities required by this job include close vision for proofreading documents and examining a computer screen.
Must be absent from cotorblindness.
of Duties'.
information, dispatch Fire, Police, and EMS units as well as other field staff, & will enter data into a Computer Aided Dispatch (CAD) system and will transmit appropriate responses.
Updated:
April 2022.
Estimated Salary: $20 to $28 per hour based on qualifications.
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