Guest Service Agent/Night Audit
3.
7 Skokie, IL Skokie, IL Part-time Part-time $17 an hour $17 an hour 5 days ago 5 days ago 5 days ago Welcome guest upon arrival and check-in according to established standards and procedures.
To handle all keys, mail, telephone, messages, and other items for guests as requested.
To provide information and to assist all guests.
To provide courteous and efficient service and if possible, to comply with every guest request.
To make reservations at the counter when the reservation department is closed.
To assign a room and prepare keys for all arriving guests and groups.
Maintain excellent guest relations with in-house guests at all times.
Post all charges immediately and update the folios.
Balance credit cards, charges, and cash.
Project a courteous and hospitable attitude at all times.
Be familiar with all room types, and rates in the hotel and upsell.
Handle guest complaints promptly.
Know guest room security, emergency, and fire procedures.
Be familiar with hotel facilities as well as major-city attractions and provide guests with information when requested.
Audit, balance and report on all food and beverage outlets' (e.
g.
, restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc.
and reset all registers to ensure accurate, timely information.
(30%) Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc.
to ensure accuracy and verify proper cash handling procedures are followed.
(25%) Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
(20%) Prepare and input statistics and income journal sheets for preparation of daily reports.
(5%) Balance and close all bank ticket codes, daily.
(5%) Run night audit nightly after ensuring all revenues are in balance.
(5%) Perform the duties of a Front Desk Clerk including express checkouts.
(5%).
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Skokie, IL Skokie, IL Part-time Part-time $17 an hour $17 an hour 5 days ago 5 days ago 5 days ago Welcome guest upon arrival and check-in according to established standards and procedures.
To handle all keys, mail, telephone, messages, and other items for guests as requested.
To provide information and to assist all guests.
To provide courteous and efficient service and if possible, to comply with every guest request.
To make reservations at the counter when the reservation department is closed.
To assign a room and prepare keys for all arriving guests and groups.
Maintain excellent guest relations with in-house guests at all times.
Post all charges immediately and update the folios.
Balance credit cards, charges, and cash.
Project a courteous and hospitable attitude at all times.
Be familiar with all room types, and rates in the hotel and upsell.
Handle guest complaints promptly.
Know guest room security, emergency, and fire procedures.
Be familiar with hotel facilities as well as major-city attractions and provide guests with information when requested.
Audit, balance and report on all food and beverage outlets' (e.
g.
, restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc.
and reset all registers to ensure accurate, timely information.
(30%) Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc.
to ensure accuracy and verify proper cash handling procedures are followed.
(25%) Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
(20%) Prepare and input statistics and income journal sheets for preparation of daily reports.
(5%) Balance and close all bank ticket codes, daily.
(5%) Run night audit nightly after ensuring all revenues are in balance.
(5%) Perform the duties of a Front Desk Clerk including express checkouts.
(5%).
Estimated Salary: $20 to $28 per hour based on qualifications.
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